Returns & Refunds Policy (Online Orders)
We want you to feel good about what you buy from us. If something isn’t quite right, here’s how returns work for our online shop:
Returns
- Items must be returned within 30 days of delivery
- Items must be brand new, unused, unwashed, and in original packaging
- All original tags must be attached
- Returns must include the original receipt or proof of purchase
- Items that show signs of wear, use, damage, or missing packaging/tags will not be accepted
Refunds
- Once your return is received and inspected, refunds will be processed within 5–7 business days
- Refunds will be issued to the original form of payment
- Shipping costs are non-refundable, unless the return is due to our error
Sale Items
- Sale items are final sale
Non-Returnable Items
For safety and hygiene reasons, the following items are not eligible for return:
- Electronics
- Safety gear (including but not limited to avalanche safety equipment, beacons, probes, harnesses, helmets, WAG bags, etc.)
- Any item marked Final Sale
Exchanges
- We’re happy to help with exchanges when inventory allows
- If you’d like a different size or color, please contact us first so we can confirm availability
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
- We recommend using a trackable shipping method, as we are not responsible for lost return packages
How to Start a Return
Email us at
info@salidamtnsports.com with your order number and the item(s) you’d like to return. We’ll take it from there.
