Shipping Information

International Shipping

We’re stoked to offer international shipping from Salida Mountain Sports.

Shipping rates and delivery times are calculated at checkout based on your location and selected carrier. We currently offer both standard and expedited options depending on destination.

Duties & Taxes
International orders may be subject to duties, taxes, or import fees upon delivery. These charges are determined by your local customs authority and are the responsibility of the customer. Salida Mountain Sports does not collect or control these fees.

Shipping Times
Estimated delivery timelines are provided at checkout but may vary due to customs processing or carrier delays.

Order Tracking
Tracking information will be provided once your order ships. Please note that tracking visibility may vary by carrier and destination.

Returns & Exchanges
Customers are responsible for return shipping costs on all international orders. Original shipping charges are non-refundable.

Questions
If you have any questions about international shipping, feel free to reach out. We’re always happy to help.

Returns & Refunds Policy (Online Orders)

We want you to feel good about what you buy from us. If something isn’t quite right, here’s how returns work for our online shop:

Returns

• Items must be returned within 30 days of delivery
• Items must be brand new, unused, unwashed, and in original packaging
• All original tags must be attached
• Returns must include the original receipt or proof of purchase
• Items that show signs of wear, use, damage, or missing packaging/tags will not be accepted

Refunds

• Once your return is received and inspected, refunds will be processed within 5–7 business days
• Refunds will be issued to the original form of payment
• Shipping costs are non-refundable, unless the return is due to our error

Sale Items

• Sale items are final sale
• Sale items may be eligible for exchange or store credit only, at our discretion

Non-Returnable Items

For safety and hygiene reasons, the following items are not eligible for return:

• Electronics
• Safety gear (including but not limited to avalanche safety equipment, beacons, probes, harnesses, helmets, WAG bags, etc.)
• Any item marked Final Sale

Exchanges

• We’re happy to help with exchanges when inventory allows
• If you’d like a different size or color, please contact us first so we can confirm availability

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
• We recommend using a trackable shipping method, as we are not responsible for lost return packages

How to Start a Return

Email us at info@salidamtnsports.com with your order number and the item(s) you’d like to return. We’ll take it from there.